Make a difference during emergencies - German speaking customer support needed in Luton!

Do you want to make a change? Make a difference and gain valuable international work experience! Become part of the German-speaking customer service team in Luton, and assist people in emergencies.

On behalf of our client in Luton, UK, Lingocruit recruits German speaking customer service agents for one of the world's largest automotive companies. The service involves providing essential emergency support to drivers in time of accidents or emergencies.

This role requires problem solving and strong coordinating skills. We are looking for candidates who wish to make a difference and who can remain calm in stressful situations. As an employee you'll have great professional development opportunities. You will not only develop your interpersonal and customer service skills but also combine this with a great international career opportunity working in a bright, modern, exciting workplace with excellent staff facilities. 

Who are you
  • Native or near-native German speaker with good level of English
  • You have an organized and structured approach to work
  • Social and communicative team worker
  • Service driven and result oriented 
  • Previous experience of customer service is meritorious

Responsibilities
  • Communicating with customers by telephone, email and online to provide outstanding service. 
  • Effectively answer all types of customer contact including emergency and non-emergency calls, general enquiries and other patient dependent calls.
  • Assist drivers and their passengers through all message types; including routing throughout Europe and performing vehicle diagnostics remotely. 

The employer offers
  • Monthly salary of £1875+ attractive bonuses
  • Comprehensive introduction and paid training
  • Relocation package
  • Refer a friend bonus. 
  • Pension plan.
  • 28 days’ annual leave including bank holidays. 
  • Internal career opportunities and a modern, vibrant workplace at the forefront of the service sector.


Other conditions
40 hours per week. The workplace is situated within a 40-minute train ride outside central London. All new team members are welcomed with relocation assistance. Support in finding accommodation and other practical things. Advance in wages up to £400 to help with first month’s rent and deposit. 

Does it sound interesting? Send your application in English today by clicking the ‘apply’ button. We will be conducting telephone interviews continuously and are looking forward to reading your application.

Or, know someone who would be a perfect fit? Let them know!

What is it like to work abroad?

Moving to another country can be a big step. You'll not only start a new job, but also join a new geographic and cultural environment. Here are some points to consider:

  • Relocation

    To start a job in a new country you obviously have to physically get there and find a place to stay. Many of our clients therefore provide some sort of assistance with this to make it a smooth experience for you.

  • Work

    At work you'll mainly interact with clients in your native language, while English is the way to communicate with your colleagues. Most of our clients have a training program that'll get you up to speed with the company and your role when you start.

  • Culture

    Whenever you relocate into a new culture, you'll of course notice differences to home. This can be seen in the language spoken in the streets, food in restaurants, bars, sports and much more. But most importantly by the people you meet. Embrace the experience!

International Experience

One thing all our clients have in common? You'll be working in a fast-paced, modern and multicultural office environment. Your colleagues will be from all over the world and English will be the default language to communicate with at work. You'll greatly advance your English skills while working abroad!

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